Omo PackageFor shipping, we usually seperate the stands from the sheets as we do not want the stands to damage on the sheets. As the stands tend to arrive later, we would mail out the stands first before the sheets.Shipping destinations:We ship both locally and worldwide.For worldwide shipping, we have a base rate! Please feel free to contact us should you want special arrangmenetsShipping times:Our lead time is around 2 weeks for production We usually use Singpost Normal Mail and mailing would take around 3-4 working days!For those whod like to opt for tracked mail or book alternative couriers, feel free to contact us and well make the necessary arragments.International orders take 3-4 weeks to be delivered using Singpost tracked mailShipping time might vary depending on location, shipment method and other factors.Shipping cost:We mainly use Singpost Normal MailingWe do not write our return address in the polymailers so please ensure that all addresses are written correctly to avoid lost mails.We are also not liable for lost mails and hence for guaranteed security in mailing, please feel free to contact us so that we can make arrangements for tracked mail or speedpost mail!For door-to-door option, please feel free to contact us to make special arrangements.

You can select your preferred payment method at checkout.We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. We also accept mobile banking payments via Paynow/Paylah!We also accept offline payments via direct bank deposit.Cash on meet-ups is also available.

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 7-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email casiety.id@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Help Center

Q: Proccess

LED UV Printed-We do not use stickers but instead a flat-bed UV printer to ensure durability and vibrancy of colours!Double-Mirror printing-Our albums are also printed using the double mirror technique (from the back) to ensure a 3D look!Customisable photos-We also provide photo customisation so that you can enjoy your favourite songs with your own personal twist Pickup- Once you have chosen your method of delivery, we would make the necessary transportation arrangement. Hence, please choose your method of delivery and finalise it as changes to pickup or vice versa made may disrupt the delivery proccess

We are more than happy to help!

Frequently Asked Questions

Orders placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".

As our items are mainly customisable items, you may have to design your items one by one. Feel free to ask or enquire through our Instagram should you want a mockup of your design.

Follow the instructions by providing us with delivery information and select payment method the for goods - we have a lead time of about 2 weeks!

Please indicate your Instagram account as well in the design so that we can send you a mockup for you to vet through!

For additional designs such as time stamp and customisation of the bar, there would be additional charges!

If you have any queries, feel free to ask us! Our support team is always happy to guide you at any step!

Upon ordering, cancellation of orders are only allowed within the next 24 hours of purchase. Upon that, no cancellation can be made.

Proccess

LED UV Printed

-We do not use stickers but instead a flat-bed UV printer to ensure durability and vibrancy of colours!

Double-Mirror printing

-Our albums are also printed using the double mirror technique (from the back) to ensure a 3D look!

Customisable photos

-We also provide photo customisation so that you can enjoy your favourite songs with your own personal twist

Pickup

- Once you have chosen your method of delivery, we would make the necessary transportation arrangement. Hence, please choose your method of delivery and finalise it as changes to pickup or vice versa made may disrupt the delivery proccess

Shipping

Omo Package

For shipping, we usually seperate the stands from the sheets as we do not want the stands to damage on the sheets. As the stands tend to arrive later, we would mail out the stands first before the sheets.

Shipping destinations:

We ship both locally and worldwide.
For worldwide shipping, we have a base rate! Please feel free to contact us should you want special arrangmenets

Shipping times:

Our lead time is around 2 weeks for production
We usually use Singpost Normal Mail and mailing would take around 3-4 working days!
For those whod like to opt for tracked mail or book alternative couriers, feel free to contact us and well make the necessary arragments.
International orders take 3-4 weeks to be delivered using Singpost tracked mail
Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

We mainly use Singpost Normal Mailing
We do not write our return address in the polymailers so please ensure that all addresses are written correctly to avoid lost mails.
We are also not liable for lost mails and hence for guaranteed security in mailing, please feel free to contact us so that we can make arrangements for tracked mail or speedpost mail!
For door-to-door option, please feel free to contact us to make special arrangements.

Payments

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
We also accept mobile banking payments via Paynow/Paylah!
We also accept offline payments via direct bank deposit.
Cash on meet-ups is also available.

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email casiety.id@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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